Shipston Personal Training LTD Cancellation and Returns Policy

Once you have purchased tickets, they can only be returned, exchanged or refunded in the circumstances described below:

– If we fail to fulfill an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.

– If the event is cancelled or postponed by Shipston Personal Training LTD, or material changes are made to the Event, namely a change of the venue or the headline act and tickets have been sent out. Only the face value of the tickets will be refunded in this instance. If the tickets have not already been despatched, the processing fee will also be refunded. Please note – If the event is forced to cancel due to riots, strikes, epidemics, acts of God or Force Majeure, and the event is rearranged at a later date, tickets will NOT be refunded, the original tickets that you have purchased will remain valid for the revised event as these are legitimate conditions beyond our control.
There will be no refund for lost, stolen or damaged tickets (save that duplicate tickets may be possible, however a duplication fee equal to the original despatch fee may be charged) or if the venue or Event organiser provides different seats to those specified on the ticket.
For any refund of face value you will be required to return the tickets, on receipt of which we will make the refund. Tickets should be returned to Shipston Personal Training LTD, Sheldon House, Sheep Street, Shipston on Stour, Warwickshire, CV36 4AP
Refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to refund requests that are received after this time.
Refunds are made using the same method of payment that was used to purchase the tickets.
It is your responsibility to ensure that tickets returned are received by us. It is therefore advisable to return any tickets either by secure post or in person.
When events are cancelled, postponed or the venue or acts are significantly changed, we will do our best to inform all purchasers using the contact details provided when the order was made. However, it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.
It is the responsibility of our customers to inform Shipston Personal Training LTD of any change of address, contact telephone number or email address both before and after receipt of your tickets.
Always check your tickets on receipt, as mistakes cannot always be rectified later.
Although Shipston Personal Training LTD will use reasonable endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
Promoters and Venues always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry, or for any instance where the customer is ejected from the venue by the security team.
We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.
We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.
If you are collecting your tickets rather than having them posted out, please be advised that the tickets must be collected by the cardholder in person, and that the credit card must be presented on collection. The cardholders’ signature will be required on collection.
There is no standard despatch time for tickets ordered through this Site as tickets for different events have different despatch times. However, all tickets should be received at least 7 days before the event, unless they are being collected from the venue. Where tickets are booked within 14 days of an event and are being posted, tickets should be received at least 2 days before an event.
If it becomes impractical to post tickets out due to proximity of an event or circumstances beyond Shipston Personal Training LTD’ control, we reserve the right to make the tickets available for collection at the venue and will inform you accordingly.
For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the Site and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
If tickets despatched by special delivery are returned as ‘addressee unknown’, we reserve the right to cancel the order.
We reserve the right to change the price of tickets after they have been despatched to you if we become aware that the tickets were listed at an incorrect price due to a mistake including a typographical error, or an error in the pricing information received by us from the Event Organisers.
If this occurs, we will notify you by telephone or e-mail as soon as we become aware of the error and if you do not confirm within 14 days that you wish to purchase the tickets at the revised price we will cancel the tickets and re-credit to your account any sum deducted by us from your debit/credit card in full as soon as possible but in any event within 21 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Please note that the lineup for all Shipston Personal Training LTD events are subject to change. Shipston Personal Training LTD will always endeavour to inform all customers of any changes to lineups as soon as possible.
The unauthorised use of photographic and recording equipment at venues is usually prohibited unless stated otherwise.

Covid 19 Consent Stuff.

By showing up to the event, you’re confirming the following: 

I understand that the novel coronavirus causes the disease known as COVID-19. I understand the novel coronavirus has a long incubation period during which the carriers of the virus may not show not show the symptoms and may still be contagious.

I understand that physical distancing of 2 meters may not be possible while in the venue. 

Hard surfaces such as door handles, Ipads, payment terminals, and countertops will be wiped when possible.

I confirm that I am not currently positive for novel coronavirus.

I confirm that I am not currently positive for novel coronavirus by way of a Negative Lateral Flow result

I confirm that I am not waiting for the results of a laboratory test for the novel coronavirus.

I verify that I have not returned to the UK from any country outside of the UK, whether by car, air, bus or train in the past 7 days.

I verify that I have not been identified as a contact of someone who has test positive for the novel coronavirus or been asked to self-isolate by The Department of Health, or any other government agency.

I confirm that I am not presenting with any of the following symptoms of COVID-19 identified by the CDC

Fever > 38C, or 100F, chills or body aches


Sore Throat

Shortness of breath

Difficulty breathing

Flu-like symptoms

Runny Nose

Loss of smell or taste

I understand that I may be unable to proceed with services if they are deemed unsafe to myself or a staff member 

I understand the staff of Shipston personal training will do everything possible to minimise the spread of COVID – 19, but will not hold them responsible should I contract the COVID – 19.

I will immediately notify the company if I contract the virus within two weeks following my visit.

Shipston Personal Training LTD


Event Terms & Conditions

Ticket Sales

This page (together with the documents referred to on it) sets out the terms and conditions on which we sell event entries on which permits you to attend and participate in our Fitness Games competitions.

Please read these terms and conditions carefully before registering for the Event. You should understand that when you register to take part in an Event, you agree to be bound by these terms and conditions, as well as those outlined by Shipston Personal Training LTD on their main website. If you don’t understand any part of these Terms and Conditions, please contact Us via email at  

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to register for an event.

TEAM CAPTAINS TAKE NOTE: As a team captain, you are confirming that you are responsible for filling your team prior to the Event. You are not authorised to submit information on behalf of your teammates and prior to competing, you and your teammates will be required to sign the participation waiver (Athlete Waiver and Medical Questionnaire) during the registration process, as well as signing a physical copy on arrival at the venue at the Event.

Your status

By placing an order through our site, you confirm that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old.

How the contract is formed between you and Us and your right to cancel 

  1. During the registration process, as the buyer of the team, you will become the team captain. After registering your own personal information and creating a team, you will make payment for the team and submit your teammates’ information. Once you have confirmed your team and made the payment, your teammates will be sent an invitation for them to use to register their personal information individually for the relevant event.
  2. You will not be asked to submit Personal Data on behalf of anyone else. Every competitor will be required to register their own personal information. Except for the email address you supply to notify us of who to send the link to.
  3. Every competitor will also be required to sign Our Competitor Waiver and Medical Questionnaire in relation to your participation at an Event during the registration process. You will also each be required to sign a physical copy of the Athlete Waiver and Medical Questionnaire on arrival at the Event. A team captain will not be required to sign this on their teammate(s)’ behalf.
  4. Once you have created a team or made an individual payment you will then receive a receipt and a confirmation e-mail from us acknowledging that we have received your payment & registration. If you have not received an email from us within 48 hours of making the payment, please contact us at
  5. If you wish to withdraw from the event, you are able to transfer your place to someone else by emailing Please note that the person you are transferring the place to must meet the participant criteria of the event category you selected when registering as set out above.
  6. No full refunds will be made under any circumstances, including death, relocation, or if you are not able to field a full team.
  7. Once you have purchased your ticket(s) you will then receive a confirmation e-mail from us acknowledging that we have received your payment & registration. If you have not received an email from us within 48 hours of making the payment, please contact us at
  8. If you wish to withdraw from the event then you are able to transfer your place to someone else up to 14 days pre-event. Please note that the person you are transferring the place to must meet the participant criteria of the event category you selected when registering as set out above. Please contact us at to action this
  9. Athlete/team name changes can be made up to 7 days pre-event – Please contact us at to action this
  10. All competitors will be sent an athlete competition guide at least 2 weeks pre-event.
  11. All competitors will be sent their registration time and workout time slots 1 week pre-event
  12. All competitors will be sent their workout guide 2 days pre-event.
  13. Tickets are non-refundable and cannot be exchanged (without consent), transferred (without consent) or resold for commercial gain.

Availability, use and pricing of Teams 

  1. You agree that any tickets purchased by you are for personal use only and that that the tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes.
  2. There are a limited number of tickets (and different types of team categories) available for each Shipston Personal Training Games  event and competition. Availability of tickets shall be subject to change from time to time at Our sole discretion. You shall be responsible for checking your own details. Only competitors who have registered online prior to the event will be permitted to compete in the Event. Due to COVID-19, we cannot currently confirm whether spectators will be permitted to attend our events. When we have clarity on the situation, we will communicate this via our social media channels, e-mail and website to athletes. Please ensure you double check before bringing any guests with you – if spectators are permitted, then they should have ordered their spectator ticket online to gain entry. Anyone without a ticket of some form will not be granted entry. You must always retain your Shipston Personal Training Games  wristband on your person, which you will be given on arrival, during each Event. Visitors will not be allowed admission to the Event without a valid ticket.
  3. Ownership of a ticket or any other Shipston Personal Training Games  event ticket or wristband does not confer any rights (by implication or otherwise) on you to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property belonging to Shipston Personal Training Limited
  4. All prices are subject to change. Tickets are sold subject to our right to discount prices at a later date. We reserve all rights in this regard. In the event of discounted entries, you are not entitled to a refund for the difference, if you have paid a full price for your entry.

Event scheduling

  1. The Organisers reserve the right to alter or vary the content or timing of the whole or any part of the Event due to circumstances beyond their reasonable control without being obliged to refund or exchange tickets.
  2. Participant entries are sold subject to our right to alter or vary the published Shipston Personal Training Games  event programme.
  3. Any published start and finish times at Shipston Personal Training Games  are estimates only and are subject to change. We are not liable for any change of a published start or finish time.
  4. It is your responsibility to make appropriate arrangements to ensure that you arrive at the venue in enough time in case the event starts early or otherwise and to ensure that you can stay until the close of the event if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss because of an Event not running to the precise advertised times.


  1. Ticket holders only will be admitted via the entrance, and during their time slot sent pre-event. Latecomers will be required to wait until they can be safely admitted.
  2. All visitors must check their own temperature before leaving home to attend the event. Those with a high temperature should not attend
  3. All visitors will have their temperature checked on arrival at the venue. Any visitor (and potentially anyone in their party) with a high temperature will be refused entry and their ticket will be refunded after the event.
  4. Visitors must adhere to all additional measures put in place to comply with COVID-19 rules and guidelines. The latest information will be emailed to ticket bookers pre-event
  5. For the health and safety of all entrants, your personal details including name and contact telephone number may be shared with NHS Test and Trace, if required, as part of the UK Government’s ongoing COVID-19 response. This information will only be used by them where necessary to help stop the spread of COVID-19. If you have any concerns or do not wish to have your personal details shared, please contact

Event cancellations, postponements and Material alterations

  1. In the event of a cancellation, postponement or “Material alteration” of the Event you will be entitled to a refund in accordance with these terms and conditions. Where the cancellation takes place part-way through an Event, you will not be entitled to a refund. Personal arrangements including travel, subsistence and accommodation in relation to the Event which has been arranged by you are made at your own risk and We will not have any liability for any such loss of enjoyment or wasted expenditure. A “Material Alteration” is a change which in Our reasonable opinion makes Shipston Personal Training Games  materially different to the Event which purchasers of a Shipston Personal Training Games  participant entry or any other event ticket could reasonably expect. Changes to times, workouts, how many workouts teams experience during the weekend, workout durations and, to a reasonable extent, workout locations, shall not be considered a Material alteration.
  2. If alterations to the Event dates are made as a result of COVID-19 ticket holders will be offered alternative dates, events or will be eligible for a full refund.
  3. Ticket bookers are responsible for ensuring everyone in their party is aware of, and adheres to, all terms and conditions including these additional measures.
  4. In order to claim your refund, only possible in the event of a cancellation, postponement or Material Alteration, please contact Us via email at Refunds will only be made to the person who registered online. We endeavour to process a COVID-19-related refund within 7 working days of the cancellation or postponement. All other refunds will be processed within 28 days of the cancellation, postponement or Material Alteration.
  5. It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration. Information on such matters will be made available by Us as soon as reasonably practicable on Our site, social media channels, and/or at the venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.
  6. You shall not be entitled to any refunds except as expressly provided for in these terms and conditions or as otherwise decided by Us at our sole discretion.

The Event: access, rules and refusal of entry

  1. We reserve the right to refuse you entry to and/or eject you or your team from the Event and may conduct security searches. We reserve the right to refuse to sell you or your team an entry or spectator ticket including (but without limitation) for any of the following reasons:

(i)      health and safety;

(ii)      if you or your team member(s) behave in a manner which (in Our reasonable opinion) has or is likely to affect the enjoyment of other persons at the Event;

(iii)     if you or your team members use (in Our reasonable opinion) threatening, abusive or insulting words towards other Shipston Personal Training Games  participants or Shipston Personal Training Games  staff or organisers, or (in our reasonable opinion) behave in a threatening, abusive or insulting way;

(iv)     if (in Our reasonable opinion) you or your team member(s) are acting under the influence of alcohol or drugs;

(v)     if you or any of your team member(s) refuse to sign Our Athlete Waiver and Medical Questionnaire in relation to your participation at an Event;

(vi)     if you or your team member(s) breach any of these terms and conditions.

  1.  If before or during an Event, you have a complaint in relation to an Event (including without limitation in relation to Your ability to participate in the competition), please contact one of Our or the venue’s stewards as promptly as possible during the Event as complaints are very difficult to deal with after the event.
  2.  You shall not bring all or any of the following into the venue of any Event: fireworks, laser pens, laser equipment, any item which We consider could be used as a weapon (including sharp or pointed objects such as knives), illegal substances and/or any other items or substances which (in Our reasonable opinion) pose any danger to any participants, organisers and/or our staff and other representatives (including the venue’s staff and stewards) at the Event.
  3.  You must comply with all instructions given to you by Our and/or the venue’s stewards and staff at the Event.
  4.  You are not permitted to promote, market, sell or distribute products or services without Our prior written agreement. You shall not bring into any Event any sponsorship, promotional or marketing materials. Anyone engaged in the unauthorised promotional activity shall be required to leave the Event venue immediately upon Our request.
  5. We take the needs of customers who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If you will have access requirements for an Event, then please contact Us as early as possible via email to
  6. You are permitted to bring your own limited supply of food and drink for your own consumption into the Event site but not for resale.

Privacy and personal information

  1.  Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information We collect from you, how and why We collect, store, use and share such information, your rights in relation to your personal information and how to contact Us and supervisory authorities if you have a query or complaint about the use of your personal information.
  2. For the health and safety of all entrants, your personal details including name and contact telephone number may be shared with NHS Test and Trace, if required, as part of the UK Government’s ongoing COVID-19 response. This information will only be used by them where necessary to help stop the spread of COVID-19. If you have any concerns or do not wish to have your personal details shared, please contact

Limits on our responsibility to you

  1. Except for any statutory responsibility We cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, We are not legally responsible for:

(i)      losses that were not foreseeable to you and Us when the contract was formed

(ii)      losses that were not caused by any breach on Our part

(iii)     business losses; and

(iv)     losses to non-consumers.

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you that is caused by events by any Force Majeure Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes (without limitation) the following:

(i)      strikes, lock-outs or other industrial action;

(ii)      civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(iii)     fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(iv)     impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(v)     impossibility of the use of public or private telecommunications networks; and

(vi)     the acts, decrees, legislation, regulations or restrictions of any government.

  1. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which obligations to you may be performed despite the Force Majeure Event


If any provision of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.

Entire agreement 

  1. These terms and conditions, any document expressly referred to in them and any waiver and consent signed by you as an attendee and/or participant of an Event represents the entire agreement between you and Us in relation to the subject matter of any contract for the purchase of ticket entries through Our site (Contract) and supersedes any prior agreement, understanding or arrangement between Us, whether oral or in writing.
  2. We and you each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written between us prior to such Contract except as expressly stated in these terms and conditions.
  3. Neither of Us or you shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Our right to vary these terms and conditions

  1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system’s capabilities.
  2. You will be subject to the terms and conditions in force at the time that you purchase a ticket with us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to ticket purchases previously made by you).

Law and jurisdiction

Contracts for the purchase of ticket entries through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdictions of the courts of England and Wales.